Frequently Asked Questions
Everything you need to know about your Lisa Gozlan experience.
How long will it take for my order to ship?
Orders typically take 1-3 business days to process before shipping. Once dispatched, you will receive a confirmation email with tracking information. Shipping times vary based on your location and selected delivery method.
What is your return and exchange policy?
We accept returns and exchanges on most items within 14 days of delivery, provided they are in original, unworn condition with all packaging intact. Please note that custom pieces and items marked as final sale are not eligible for return.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination country. Please be aware that duties and taxes may apply upon arrival.
How should I care for my Lisa Gozlan jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the provided pouch or box to prevent scratching.
Can I modify or cancel my order after it has been placed?
We strive to process orders quickly, so modifications or cancellations can only be made within 1 hour of placement. Please contact our support team immediately if you need to make a change.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer installment payment options through select providers at checkout.